Is Farfetch Legit? Review Of The Luxury Brand Platform

Since its inception in the early 2000s, Farfetch has established itself as a go-to online destination for luxury fashion for both women and men. It serves as an ideal platform for consumers looking for high-end brands who don’t have easy access to luxury boutiques.

Many potential shoppers ask: Is Farfetch legit? Can they trust the legitimacy of its products?

This Farfetch review aims to address all pertinent questions about the platform, detailing its return policies and highlighting how shoppers can benefit from rewards. Moreover, we will delve into whether Farfetch is real and reliable for luxury shopping.

is farfetch legit

Farfetch stands out as a distinguished online luxury fashion retail platform, showcasing an extensive array of products from upwards of 700 boutiques and 3500 brands globally.

Launched in 2007 by the Portuguese entrepreneur José Neves.

Farfetch has ascended to prominence as a top-tier international destination for luxury fashion enthusiasts.

Initially, Farfetch experienced rapid growth by partnering with boutique stores and brands for order fulfillment.

Presently, it offers these partners the flexibility to either manage their own order fulfillment or leverage Farfetch’s comprehensive logistics services.

The platform boasts a vast selection of luxury items, ranging from apparel and footwear to bags and home decor, sourced from some of the most renowned high-end boutiques spanning Asia, Europe, and North America.

Moreover, Farfetch has expanded its brand portfolio by introducing “There Was One,” its exclusive fashion line that features an array of clothing, accessories, and activewear.

Regarded as a prestigious online retailer, Farfetch delivers upscale products to consumers across 190 countries, cementing its status in the luxury e-commerce domain.

Is Farfetch Legit?


Farfetch has established itself as a credible entity, being listed on the New York Stock Exchange, which underscores its legitimacy.

Their extensive return policy and positive customer feedback underscore that Farfetch is indeed a reputable source for purchasing luxury items, aligning with inquiries like “is Farfetch legit?”

The platform’s accreditation with the Better Business Bureau (BBB) and its solid ratings of 4.2 out of 5 on Trustpilot and 3 out of 5 on Sitejabber further affirm its authenticity and reliability, answering the question, “is Farfetch authentic?”

Boasting impressive figures with over 10 million app downloads and 35 million visits to their site, Farfetch demonstrates its commitment to user security and Farfetch customer service, providing secure transaction processes, dependable support, and complimentary returns, which are often highlighted in Farfetch reviews.

Having reached $1 billion in revenue with two million active users by 2019 and escalating to 4.1 million active users by August 2023.

Is Farfetch Safe?


Purchasing on Farfetch is completely safe, affirming that the platform is legitimate with their 14-day free return policy on all orders from the delivery date. After Farfetch processes your returned item, they promptly initiate the refund, usually within six days, reinforcing the query: is Farfetch legit?

Moreover, Farfetch commits to protecting your data and transaction details using robust SSL encryption, highlighting that Farfetch is authentic.

With expedited dispatch times, Farfetch ensures orders are sent within two business days. For customers in major cities like London, New York, or Paris, placing an order by 11 am can lead to receiving your purchase on the very same day, contributing to positive Farfetch reviews.

What Products Does Farfetch Sell?


Farfetch boasts an extensive selection of over 100,000 products catering to women, men, and children, featuring both new and pre-loved items from esteemed brands such as Alexander McQueen and Gucci on its digital platform.

Discover a vast array of offerings on Farfetch, including:

  1. Activewear
  2. Bags
  3. Bath products
  4. Beachwear
  5. Belts
  6. Bridalwear
  7. Coats
  8. Collectibles
  9. Dresses
  10. Fine jewelry
  11. Formal wear
  12. Fragrances
  13. Furniture
  14. Gloves
  15. Hats
  16. Home accessories
  17. Lingerie
  18. Shoes
  19. Sunglasses
  20. Tops
  21. Watches

Among its offerings, Farfetch’s clothing lines, footwear, and handbags stand out for their popularity.

Beyond new items, Farfetch also curates a selection of pre-owned products spanning accessories, bags, jewelry, and apparel.

Additionally, the absence of customer reviews on product pages is noted, an enhancement that would aid shoppers in making informed decisions.

Therefore, when considering a purchase from Farfetch, you may need to trust your discernment or seek out opinions on external community forums, validating the authenticity and credibility addressed in “Farfetch review” and confirming “is Farfetch authentic?” discussions.

How Farfetch Works for Buyers

Farfetch serves as a pivotal link between buyers and an extensive international network of fashion boutiques and brands, ensuring that most orders are processed on the very same business day.

Below is a detailed, step-by-step guide for navigating your shopping experience on Farfetch:


Open An Account

To set up a Farfetch account, navigate to their main webpage and select the user icon situated in the upper right section.

You have several registration choices: email, phone number, Google, Apple, or Facebook. After you register, Farfetch dispatches an activation link to your email to verify your account, ensuring the process is secure and verifying that Farfetch is authentic.

This straightforward account creation method contributes positively to Farfetch reviews and reassures users questions.

Go Shopping


Shopping on Farfetch is possible without an account, yet registering offers numerous benefits.

By setting up an account, you are instantly enrolled as a Bronze member, unlocking access to the Farfetch loyalty program.

This program categorizes members into various tiers based on annual expenditure: Bronze, Silver, Gold, Platinum, or Private Client.

Each level offers distinct privileges and rewards, enhancing your shopping experience.

Upon account creation, you are entitled to a 10% discount on your initial purchase.

Moreover, having an account lets you curate a wish list of favorite items and maintains the contents of your shopping cart, providing additional time to deliberate over your selections.

This streamlined process supports the notion that Farfetch is authentic, bolstering positive Farfetch reviews and addressing consumer inquiries.



Farfetch ensures that orders reach their destination within a span of two to seven days, with the timeframe varying based on the destination and chosen delivery option.

During the payment process, Farfetch displays anticipated shipping durations for each item, giving you the option to choose from several delivery methods:

  1. F90 Delivery: In selected metropolitan areas like London and Paris, Farfetch promises that your purchase will arrive within just 90 minutes.
  2. Same-day Delivery: In specific cities such as Miami and Shanghai, orders finalized before 11 am will be delivered on the same day.
  3. Standard Shipping: Typically requires two to six days for delivery.
  4. Express Shipping: Offers a quick turnaround of two to five days for most European and U.S. locations, while other international destinations can expect their items in three to seven days.

The delivery of your Farfetch order may be facilitated by renowned couriers like DHL, UPS, FedEx, TNT, or DPD, depending on your geographic area.

Furthermore, Farfetch provides complimentary shipping to certain regions given that the purchase meets a set minimum value:

  1. In the US, free delivery is available for orders over USD $200.
  2. In China, the threshold is CNY ¥2500.
  3. Hong Kong and Macau enjoy this benefit for orders exceeding HKD $3000.
  4. For Taiwan, the minimum is TWD $10000.
  5. In CIS countries, orders need to surpass USD $430.

This structured approach to delivery showcases Farfetch’s commitment to customer satisfaction and efficiency, reinforcing its credibility in discussions surrounding.

What Is Farfetch’s Return Policy?


Farfetch’s return policy grants you the ability to send back items within 14 days from when they were delivered for a refund, although this doesn’t apply to made-to-order or pre-owned pieces.

For those who purchase using cryptocurrency, the return window is extended to 30 days from the order’s placement.

To ensure your return reaches Farfetch or the partner boutique in time, it’s advisable to schedule your return collection within seven days from receiving your order.

Follow these steps to initiate a return on Farfetch:

  1. Access your account and go to the “Orders & Returns” section.
  2. Locate the order you wish to return and select “Return Item(s).”
  3. Specify the items you’re returning and the reasons for each.

Once Farfetch receives your returned items, they aim to process refunds promptly, typically within six days.

The actual time for the refund to reflect in your account might vary, taking up to 14 days based on the policies of your payment provider.

Farfetch simplifies returns with two methods:

  1. Complimentary return shipping: You can schedule a pick-up at your address.
  2. Drop-off: You have the option to return the item at a Farfetch partner location or a designated courier point.

Farfetch will indicate which of these return methods is available based on your geographical location, making the process as convenient as possible while ensuring positive experiences.

Duties And Taxes On Farfetch Orders?


Farfetch provides international shipping on a Delivery Duties Paid (DDP) basis to numerous countries, ensuring that all relevant duties and taxes are comprehensively covered in the checkout price.

This approach guarantees no additional costs at delivery?

Should you select Delivery At Place (DAP) as your shipping option, the payment to Farfetch excludes import duties and local taxes.

In this scenario, you, the buyer, are obligated to pay these additional costs directly to the courier, a critical step for the customs clearance of your items, which aligns with understanding if Farfetch is authentic.

In the United States, Farfetch’s approach to sales tax varies by state.

Not all states require Farfetch to collect sales tax, meaning your purchase might be subject to state-specific sales or use taxes.

This policy detail is essential for U.S. customers to consider, influencing their overall experience as highlighted in Farfetch reviews and attesting to the company’s compliance with local regulations, reinforcing the perception that Farfetch is real.

What Payment Methods Does Farfetch Accept?


Farfetch provides a variety of payment options, accommodating customers with secure and widely recognized methods, including major credit cards and platforms like Klarna and PayPal, ensuring the transaction process is authentic and reliable.

Below is an enumeration of the international payment methods Farfetch supports for its diverse customer base:

  1. Afterpay: Available exclusively in Australia and the US.
  2. Alipay: Accessible in Canada, China, Hong Kong, Macau, and the US.
  3. American Express: Accepted globally.
  4. Apple Pay: A universally supported option.
  5. Boleto: Specific to Brazil.
  6. Cryptocurrency: A modern, digital payment method.
  7. Diners: Recognized internationally.
  8. Discover: Another widely accepted credit card.
  9. HB Pay: For customers in China and Hong Kong.
  10. iDEAL: Netherlands’ preferred payment choice.
  11. JCB: Japanese credit card service, accepted internationally.
  12. JDpay: Specific to China.
  13. Klarna: Available in selected countries including Austria, Belgium, Germany, Switzerland, the UK, and the US.
  14. Maestro: A global debit card service.
  15. MasterCard: Accepted worldwide.
  16. PayPal: A global leader in online payment services.
  17. UnionPay: China’s premier card network, accepted in many regions.
  18. Visa: One of the most ubiquitous payment options.
  19. WeChat: Used in China, Hong Kong, and Macau.

By offering these varied payment methods, Farfetch demonstrates its commitment to customer convenience and trustworthiness, addressing concerns related to “is Farfetch legit” and “is Farfetch authentic,” and reflecting positively in “Farfetch review” and affirmations of “is Farfetch real.”

Is Farfetch Overpriced?


Farfetch offers competitive pricing, often presenting more attractive deals compared to conventional retail outlets, especially when promotions are in play.

As Farfetch doesn’t possess the items it lists nor maintains brick-and-mortar locations, it can transfer these operational savings directly to consumers.

Additionally, numerous brands fulfill their orders directly through Farfetch, contributing to cost efficiency.

The absence of a need to hold a large inventory enables Farfetch to maintain appealing price levels.

Furthermore, the platform provides an assortment of pre-owned products, typically available at much lower prices than their new counterparts.

Overall, Farfetch stands out as a stellar choice for those seeking high-end fashion pieces at favorable prices, reinforcing its reputation in discussions around “is Farfetch legit,” “is Farfetch authentic,” and positive “Farfetch review” narratives, affirming that “is Farfetch real” in offering genuine value.

How To Earn Money From Farfetch?


Engaging with Farfetch can be financially rewarding through Farfetch affiliate program, friend referral programs, and the Second Life initiative for selling designer bags.

To benefit from Farfetch’s affiliate program, follow these steps:

  1. Register for the Farfetch affiliate program on their website.
  2. Utilize your specific affiliate links to endorse products.
  3. Earn a commission when purchases are made via your link within a 30-day window.

Joining the Farfetch affiliate program is cost-free, providing you with early insights into new arrivals, boutique additions, and promotional events to engage your followers.

Additionally, Farfetch allows you to gain rewards by inviting friends to the platform. When they make their first purchase using your referral link, you secure a 10% discount for future shopping.

For those with high-end bags to sell, Farfetch’s Second Life program offers a straightforward process:

  1. Submit photos of your bag online.
  2. Receive a purchase offer from Farfetch within three business days.
  3. Arrange a pick-up after accepting the quote.
  4. Obtain Farfetch credits post authentication of your bag by their team.

These credits from the Second Life program are for exclusive use on  Farfetch affiliate program, ideal for those who regularly shop on the platform.

This array of opportunities underlines Farfetch’s validity and customer-centric approach, reinforcing its status as highlighted in discussions concerning.

Farfetch Pros And Cons


Farfetch presents an extensive array of high-end items for men, women, and children, offering them at competitive prices and the convenience of complimentary returns.

Yet, there are areas where Farfetch could improve, including its customer support speed and limited time frame for returns.

Here’s an analysis of Farfetch’s advantages and disadvantages:

Farfetch Pros:

  1. Wide Selection: Farfetch features a remarkable range of products from numerous designers, affirming its authenticity.
  2. Varied Delivery Choices: The platform goes beyond standard shipping, offering expedited services such as 90-minute, same-day, and next-day deliveries.
  3. Ease of Use: Farfetch’s platform is designed for simplicity, facilitating straightforward account setup and navigation, which enhances its legitimacy.
  4. Complimentary Returns: The hassle-free return policy, which includes free return shipping, underscores Farfetch’s commitment to customer satisfaction.

Farfetch Cons:

  1. Customer Support: The reliance on email communication can lead to delays in response, sometimes extending up to 24 hours, which could influence Farfetch reviews.
  2. Absence of Reviews: Farfetch does not feature customer reviews on its product pages, limiting prospective buyers from viewing peer opinions and experiences, a point that might raise questions like “is Farfetch real?”
  3. Brief Return Window: With just a 14-day return policy, customers in far-flung locations might find the window too narrow, impacting their return convenience.

These insights provide a balanced view, helping potential customers gauge “is Farfetch legit?” and “is Farfetch authentic?” while considering feedback found in various “Farfetch review” segments.

The Truth Of Farfetch Reviews

Farfetch boasts a commendable 4.2 out of 5-star rating on Trustpilot and a 3 out of 5-star rating on Sitejabber, showcasing its credibility in the e-commerce space.

Despite these strong ratings, some reviews express concerns over challenging return processes, slow Farfetch customer service responses, and the inconvenience of receiving several shipments for one order.

Below is a synopsis of prevalent feedback found in Farfetch reviews online, accompanied by strategies to mitigate these potential setbacks:

Farfetch Reviews#1: Short Return Window


Farfetch mandates that returned items be sent back within 14 days following the receipt of the order.

This brief window for returns might cause concern among customers, ensuring their returned goods reach Farfetch promptly.

Farfetch alleviates some stress by providing free return shipping labels, though occasionally, there could be hitches in arranging courier pickups.

In such instances, it may be necessary to reach out to Farfetch customer service for a possible extension of the 14-day period, especially when the delay is beyond your control.

Additionally, adherence to the return timeline doesn’t fully guarantee acceptance of your return.

Farfetch reserves the right to reject returns if the merchandise doesn’t match its original condition or if any packaging is missing.

Therefore, it’s crucial to thoroughly understand Farfetch’s return protocol and verify that all items are undamaged and complete before proceeding with a return.

For those residing in remote locations, it might be wise to consider the logistical challenges of returning items to international sellers.

Reinforcing the importance of understanding Farfetch’s policies to affirm that “is Farfetch legit,” “is Farfetch authentic,” and to gauge the platform’s reliability and Farfetch customer service efficiency as reflected in “Farfetch review” and inquiries about “is Farfetch real.”

Farfetch Review #2: Slow Farfetch Customer Service


Farfetch provides a decent timeframe for customer support, yet there are instances where their team may need more than a business day to resolve simple questions.

The official response times listed on Farfetch’s site include:

  1. Email Support: Operates continuously from Monday to Friday, with weekend availability from 8 am to 3 pm EST.
  2. Phone Support: Accessible between 8 am to 9 pm EST from Monday to Friday.

The absence of a live chat feature means instant resolutions for urgent matters aren’t available, which is significant for “is Farfetch legit” and “is Farfetch authentic” inquiries.

Consequently, it’s advisable to refrain from making complex or time-sensitive purchases if you anticipate needing prompt Farfetch customer service intervention.

This approach helps mitigate potential issues, aligning with insights from “Farfetch review” experiences and validating “is Farfetch real” considerations.


Numerous customers have voiced their dissatisfaction with Farfetch for dispatching multiple shipments for one order.

This occurrence stems from Farfetch’s operational structure, which bears resemblance to Amazon’s marketplace model.

Farfetch permits its partner brands to either utilize Farfetch’s logistics for warehousing and distribution or manage their own order fulfillment autonomously.

Due to this setup, when a shopper buys various items from distinct brands on Farfetch, each brand may ship its products separately, leading to multiple deliveries.

This aspect is crucial for understanding “is Farfetch legit” and “is Farfetch authentic” queries, as it reflects Farfetch’s legitimate business practices despite potential customer inconvenience.

To avoid receiving several parcels, it is advised that buyers select all their items from the same boutique if they prefer a single shipment.

This information is particularly useful for prospective customers and aligns with the narrative of “Farfetch review” feedback, supporting the authenticity and operational model of “is Farfetch real.”

Farfetch Alternatives

Farfetch stands out as a premier online platform for fashion aficionados in search of luxury items from renowned brands.

Should Farfetch not meet your expectations, consider these alternative upscale fashion curation platforms for your shopping needs:



Net-a-Porter stands out as an exclusive online destination for luxury fashion, focusing solely on women’s attire.

Their impressive collection boasts 800 highly sought-after global brands such as Balenciaga and Saint Laurent.

In line with their commitment to sustainability, this London-based retailer offers a range of initiatives under their Infinity Sustainability Strategy.

These include pre-owned designer goods, vegan beauty products, locally made accessories, and sustainable clothing options.

What sets Net-a-Porter apart is their efficient delivery service, which includes same-day delivery in certain areas. Additionally, they provide a generous 28-day return window, making them a reliable choice for those in search of designer pieces at competitive prices.



Originating as a fashion boutique in 1987 before making the leap to online retail in 2006, Mytheresa boasts an extensive selection of ready-to-wear clothing, shoes, bags, and accessories from top luxury brands catering to women, men, and children.

Similar to Farfetch, Mytheresa is a publicly traded company listed on the NYSE, boasting an impressive annual revenue of €800 million.

For discerning shoppers seeking premium fashion pieces, Mytheresa is an excellent choice. They offer a generous 30-day return policy and round-the-clock Farfetch customer service available in multiple regional languages, ensuring a seamless shopping experience.



Based in Canada, Ssense is renowned for its curated selection of high-end fashion and streetwear, featuring the latest trends in men’s and women’s apparel, footwear, and accessories.

With a return policy that allows for returns within 30 days of delivery, Ssense offers added convenience, particularly with free returns available to customers in Canada, Japan, and the US.

For shoppers seeking a more flexible return option, Ssense serves as an excellent alternative to Farfetch, providing access to cutting-edge fashion with hassle-free returns.

Should I Buy From Farfetch?


Farfetch is widely known for its extensive collection of designer goods offered at competitive prices, often garnering praise for product quality and efficient shipping methods.

However, prospective buyers should take note of certain considerations before making a purchase from Farfetch.

Notably, their stringent return policy allows for returns only within 14 days of receiving the goods, which may not accommodate all shoppers’ preferences.

Furthermore, Farfetch customer service is rated as average, with response times sometimes exceeding a day.

Despite these drawbacks, Farfetch boasts a substantial user base, with over four million active users and 35 million monthly visits.

Nonetheless, for those seeking a more extended return period, alternative brands such as Ssense and Mytheresa may offer more suitable options.

How Can I Sell On Farfetch

To sell on Farfetch, you’ll need to follow these general steps:

  1. Apply as a Partner: Visit the Farfetch website and navigate to the “Sell With Us” section. There, you can apply to become a partner seller by filling out an application form.

  2. Application Review: Farfetch will review your application, considering factors such as brand identity, product assortment, and quality standards.

  3. Approval: If your application is approved, Farfetch will provide you with access to their platform and seller tools.

  4. Product Listing: You’ll then be able to create listings for your products on the Farfetch platform. This involves uploading product images, writing descriptions, and setting prices.

  5. Inventory Management: Manage your inventory and stock levels through Farfetch’s seller dashboard. Ensure timely updates to prevent overselling or stockouts.

  6. Fulfillment: When an order is placed, fulfill it promptly by packaging the item and shipping it to the customer’s address. Farfetch provides guidelines and requirements for shipping and packaging.

  7. Customer Service: Provide excellent customer service, including responding to inquiries and addressing any issues or concerns promptly.

  8. Payment Processing: Farfetch handles payment processing on your behalf, deducting fees and commission from each sale before remitting the remaining balance to you.

  9. Performance Evaluation: Farfetch continually evaluates seller performance based on factors like sales volume, customer feedback, and adherence to guidelines. Maintaining high standards is crucial for ongoing partnership.

By following these steps and meeting Farfetch’s requirements, you can start selling your products on their platform and reach a global audience of luxury fashion shoppers.

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